Privacy Policy

Dear valued guest,

At Nagomi Spa Treatments, your privacy is important to us. We are committed to treating your personal data with care, confidentiality, and in full compliance with the General Data Protection Regulation (GDPR).

What Personal Data We Collect

When you visit our website or use our spa services, we may collect the following personal data:

Your full name, phone number, and email address

Appointment details and preferences

Health-related information you voluntarily provide (e.g., allergies, medical concerns)

Billing and payment details

Communication preferences and reviews or survey responses

Device and browser information (IP address, cookies)

Why We Collect Your Data

We collect your personal data for the following purposes:

To manage spa appointments and communicate booking confirmations

To provide personalized wellness and beauty treatments

To send follow-up messages or satisfaction surveys

To process payments and issue invoices

To improve our services and website performance

To comply with legal obligations (e.g., retention of invoices)

For marketing purposes (only with your explicit consent)

We only collect and process health-related data if you voluntarily provide it and give your explicit consent.

Legal Basis for Processing

We process your personal data based on:

Consent (e.g., for health data and marketing)

Contractual necessity (e.g., for service provision)

Legal obligations (e.g., financial records)

Legitimate interest (e.g., service improvement and customer retention)

Cookies and Website Usage

Our website uses cookies to enhance your experience and track anonymous usage data. Upon visiting, you will be notified and asked to consent where necessary. You can disable cookies in your browser settings at any time.

Sharing of Personal Data

We may share your data with carefully selected third parties who assist us with:

Online appointment scheduling

Payment processing

Email communication (e.g., appointment reminders)

Website hosting and analytics

All third parties are GDPR-compliant and contractually obligated to safeguard your data. Some data may be processed outside the European Economic Area (EEA), but always with appropriate safeguards in place.

Your Rights

As a client, you have the right to:

Access your personal data

Correct incorrect or outdated information

Delete your data (“right to be forgotten”)

Withdraw consent at any time

Object to or restrict data processing

Receive your data in a portable format

You can make a request by contacting us at: spa.staff@okura.nl

We will respond within 4 weeks.

How We Protect Your Data

We implement appropriate physical, technical, and organizational measures to prevent unauthorized access, loss, or misuse of your data, including secure storage systems and encrypted connections.

Data Retention

We retain your personal data only for as long as needed to provide our services or meet legal requirements (e.g. up to 7 years for financial records).

Changes to This Policy

This privacy policy may be updated from time to time. Updates will be posted on our website and marked with the latest revision date.

Contact

If you have questions about your data or how we use it, please contact our Spa Manager :

Anthony Seger
Spa.staff@okura.nl 

+31 20678 7111